Frequently Asked Questions

• Who is Partner Marketing?
• Once I place an order, how long should it be before I receive my product?
• Ho do I pay for my order?
• What if I need to return or exchange a product I ordered?
• Can I get a discount if I order a large quantity of a specific item or items?

• Who is Partner Marketing?

  Partner Marketing is promotional products and services company located in Winter Haven, Fl. Partner Marketing is an approved supplier of officially licensed Publix branded apparel and gifts.

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• Once I place an order, how long should it be before I receive my product?

  Once an order is received by Partner Marketing, in-stock items will ship via UPS ground within five to seven business days. Typical transit time is expected to be two to three business days. If an item is out of stock or unable to be shipped within seven business days, you will be notified by email if you provided an email address. Shipping charges, taxes and the cost of the goods sold will be charged to Customer’s bank card at the time of purchase.

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• How do I pay for my order?

  You will pay for your order through Paypal payment processing. You do not have to have a Paypal account to pay through Paypal payment processing. You can pay with Mastercard, Visa, Discover, or American Express, or you can use your Paypal account.

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• What if I need to return or exchange a product I ordered?

  Orders may be canceled at any time prior to shipping.

  Partner Marketing understands that sometimes it is necessary to return or exchange an item after it has been shipped. To return an item please email returns@partner-marketing.com to request a return shipping label. Please include your order number in the subject field of your email.

  If the content of the package does not match the order placed or the item is defective, Customer may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.

  For all other returns received by Partner Marketing within thirty (30) days of Customer’s receipt of the item, Partner Marketing will gladly credit the purchase price of the item to the account on file for the order, but you will not receive a refund of your shipping charges.

  Except for items in which the defect was not apparent with 30 days of receipt, no returns or exchanges will be accepted after 30 days of receipt.

  To expedite your return, if possible, please include your packing slip with your returned items and follow these three easy steps:

  1. Please include a note indicating why you are returning the item (wrong size, wrong item, etc.)
  2. Tell us what you would like us to do: Would you like us to exchange the item, issue a refund, or credit the card originally charged?
  3. Please provide an E-mail address or daytime telephone number in case we have any questions.
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• Can I get a discount if I order a large quantity of a specific item or items?

  Yes. Please call the Company Store for details and more information. Company Store hours are from Monday through Friday 9:00a.m. - 5:00p.m. Eastern Standard Time.
  

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